Quality Improvement Services
The Quality Improvement and Corporate Compliance Office (QICC) at Rockbridge Area Community Services works diligently to uphold RACS' commitment of providing a high quality care for individuals with mental health, developmental disabilities, and substance abuse disorders. The QICC Office is designed to prevent, detect, and respond to issues of quality assurance and corporate compliance consistent with agency policies and procedures and the Code of Virginia, Federal laws, State Licensure Standards for Behavior Healthcare Programs and Community Service Boards, Medicaid Regulations, and CARF Standards.
The QICC Office establishes effective guidelines to nurture a culture of high ethical standards. QICC staff are responsible for working with agency employees and agency clients to address issues related to compliance, privacy, quality improvement, and human rights concerns or violations. The QICC office accomplishes these goals through education and training of RACS Board members and employees.
Why would you contact the Quality Improvement Office?
- You may have a concern, complaint, suggestion, or idea regarding services at RACS
- You need to report actual or suspected abuse of a person receiving services at RACS
- You are also encouraged to report this to any staff member, the Supervisor or Director of the program the person attends, or any other employee of the agency.
Director, Quality Improvement and Corporate Compliance
Quality Assurance and Medical Records Manager