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 Quality Improvement and Corporate Compliance Mission Statement |
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Quality matters throughout the service delivery process. In order to satisfy customers, both internal and external, run efficiently, and maintain good public relations, RACS has a planned, systematic, documented approach to quality. This is accomplished through education, training, and support of employees; targeted data collection and analysis, and adherence to all Licensure standards and the Department of Mental Health, Mental Retardation and Substance Abuse Services regulations. Additionally, the Quality Improvement and Corporate Compliance Department ensures HIPPA regulations are adhered to by providing the appropriate education for employees, appropriate safeguards in the workplace, and remaining current in the evolution of the law.
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Description of Program Services – The Quality Improvement and Corporate Compliance Office at Rockbridge Area Community Services works diligently to uphold the RACS commitment of providing a high quality care for individuals with mental health, mental retardation, and substance abuse disorders. The QICC Office is designed to prevent, detect, and respond to issues of quality assurance and corporate compliance congruent with agency policies and procedures and, the Code of Virginia, federal laws, State Licensure Standards for Behavior Healthcare Programs and Community Service Boards, Medicaid Regulations, and CARF Standards. The QICC Office works to establish effective guidelines to nurture a culture of high ethical and moral standards. QICC staff are responsible for working with agency employees and agency clients to address issues related to compliance, privacy, quality improvement, and human rights concerns or violations. The QICC office accomplishes these goals through education and training of RACS Board members and employees.
For Rockbridge Area Community Services Privacy Notice please click here |
Hours of Operation
8:30 a.m. – 5:00 p.m.
Monday through Friday
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Contact Information
Joanne Harris, Director, Quality Improvement and Corporate Compliance
540-462-6670
Chip Lawhorne, Quality Assurance, Utilization Review, & Medical Records Coordinator
540-462-6686
241 Greenhouse Road
Lexington, VA 24450
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