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Reimbursement Department
Mission Statement

It is the ongoing mission of the RACS Reimbursement Department to support all internal service departments and all external customers in a timely, cost effective, and efficient manner. We will bill and collect revenue with the goal of maintaining a consistent cash flow for the agency.

Description of Program Services

This administrative department does data entry, completes the billing for services, follows up on claims and collection of money owed to the agency. We use state-of-the-art electronic data collection tools as well as online processing to generate claims for services and collection.

Specialized Programs

The provider relations side of this department credentials staff with any of the major health insurance companies that have contracts with the board. This enables staff to provide “in-network” services and bill many leading insurance companies.

Hours of Operation

8:30 AM to 5:00 PM Monday through Friday.

Staff Members

Janet H. Wilson, BS, Reimbursement Manager


Stephanie Black, Reimbursement Technician
Holly Ruley, Reimbursement Technician

Success Stories from Program

We are currently converting our billing to a fully electronic format. We currently bill over $500,000 for the agency monthly.

Contact Information

Janet H. Wilson, 540-462-6676

Stephanie Black, 540-462-6685

Holly Ruley, 540-462-6671

Copyright 2005. All rights reserved for Rockbridge Area Community Services