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 Information Technology (IT)
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Mission Statement
It is the mission of the RACS IT Department to support the mission of the community services board by providing timely, accurate, and cost-effective information technology and data management services to staff, management, the Board, and outside agencies.
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Description of Program Services
This administrative department manages the day-to-day operations of the agency’s computer networks, desktop and laptop systems, e-mail, and computer help desk. This department also provides data entry and data reporting services. IT staff provide client, performance, and outcome data and reports to staff, management, the Board of Directors, the Department of Mental Health, Mental Retardation, and Substance Abuse Services (DMHMRSAS), and other grant agencies.
The agency uses software provided by Askesis Development Group (PsychConsult) and Microsoft Dynamics (Great Plains) as its management information and electronic healthcare record system. These comprehensive software packages manage finances, billing, data reporting, and medical records and notes for the agency’s various units. IT staff develop and enhance this management information system as necessary. IT staff also build and maintain personal computers/printers for the majority of staff and manage local area networks and servers at several of the agency’s locations. |
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Hours of Operation
8:30 AM to 5:00 PM Mondays through Fridays. |
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Staff Members
Nadine Moore, BA, IT Manager
Jamie Helms, IT Analyst - Network & Hardware
Susan Buchanan, IT Analyst - Data Management & Training |
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Pictures from Unit
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Success Stories from Program
In 2005, we upgraded our systems and capabilities and now have an extensive infrastructure, with one UNIX and several Intel-Based Windows 2003 servers from Dell and IBM. We also have wireless and remote connect ability to keep our many units and resources working with each other. With the addition of a fractional T1 Frame-Relay broadband connection and ADSL connections for our other agency units, we are able to communicate faster and more accurately than ever before. In 2006, we have added a Windows Server 2003 Active Directory domain, along with a full DS1 and digital trunking PRI for telecommunications services. This will allow our units in our new facility to communicate in ways that were not possible in the past.
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Contact Information
Call Nadine Moore at 540-463-3141 Extension 6678. |
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